--- schema: 1 type: video title: >- How Building with AI Can Double the Throughput of Your Engineering Team — Brian Scanlan, Intercom description: >- Intercom hit 2x engineering throughput in under a year. Not by prompting better. By treating Claude Code like a new hire: onboarding it to a Rails monolith built over 15 years, writing skills for every recurring task, connecting it to production systems and internal tooling, and going all in on one platform instead of letting everyone pick their favorite tool. Brian Scanlan covers what the data looks like: PR throughput doubled, 17.6% of pull requests auto-approved with SOC 2 sign-off, and the CI infrastructure collapsed under the volume. The principle behind all of it comes down to framing. Give agents problems, not tasks. He was pulled into a security incident over accidentally published Snowflake metadata, described the situation to Claude, and watched it pull the files, run the analysis, and hand back next steps in two minutes using a skill he didn't know existed. Speaker info: - https://x.com/brian_scanlan - https://www.linkedin.com/in/scanlanb/ --- Watch along with the corrected transcript, summary, timestamps and resources on this talk's official AIE page: https://ai.engineer/talks/4_VQBbs2iQA-how-building-with-ai-can-double-the-throughput-of-your-engineering-team Join our upcoming AI Engineer conferences (see https://ai.engineer landing page): - AIEi Shanghai, November 5–6 — the first for meeting top Chinese labs and engineers - AIE CODE in SF, November 10–12 — the top AI Coding conference returns - AIEi Sydney, December 7–8 — the first AIEi run alongside NeurIPS 2026 in Sydney --- canonical: >- https://liquidgold.cc/channel/aidotengineer/explore/video/how-building-with-ai-can-double-the-throughput-of-y-9ca346396ec8 markdown: >- https://liquidgold.cc/channel/aidotengineer/video/how-building-with-ai-can-double-the-throughput-of-y-9ca346396ec8.md llms: null parent: 'https://liquidgold.cc/channel/aidotengineer.md' channel: aidotengineer updated: '2026-10-24T14:11:10.760Z' language: null children: [] videoId: 4_VQBbs2iQA durationSeconds: 1309 publishedAt: '2026-05-15T13:00:06.000Z' searchChunks: - ordinal: 0 text: null startSeconds: 25 endSeconds: 146 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=25' heldReason: rights - ordinal: 1 text: null startSeconds: 25 endSeconds: 146 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=25' heldReason: rights - ordinal: 2 text: null startSeconds: 25 endSeconds: 146 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=25' heldReason: rights - ordinal: 3 text: null startSeconds: 157 endSeconds: 244 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=157' heldReason: rights - ordinal: 4 text: null startSeconds: 255 endSeconds: 388 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=255' heldReason: rights - ordinal: 5 text: null startSeconds: 255 endSeconds: 388 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=255' heldReason: rights - ordinal: 6 text: null startSeconds: 255 endSeconds: 388 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=255' heldReason: rights - ordinal: 7 text: null startSeconds: 400 endSeconds: 480 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=400' heldReason: rights - ordinal: 8 text: null startSeconds: 400 endSeconds: 480 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=400' heldReason: rights - ordinal: 9 text: null startSeconds: 491 endSeconds: 573 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=491' heldReason: rights - ordinal: 10 text: null startSeconds: 583 endSeconds: 670 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=583' heldReason: rights - ordinal: 11 text: null startSeconds: 680 endSeconds: 770 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=680' heldReason: rights - ordinal: 12 text: null startSeconds: 680 endSeconds: 770 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=680' heldReason: rights - ordinal: 13 text: null startSeconds: 781 endSeconds: 917 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=781' heldReason: rights - ordinal: 14 text: null startSeconds: 781 endSeconds: 917 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=781' heldReason: rights - ordinal: 15 text: null startSeconds: 927 endSeconds: 1014 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=927' heldReason: rights - ordinal: 16 text: null startSeconds: 927 endSeconds: 1014 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=927' heldReason: rights - ordinal: 17 text: null startSeconds: 1014 endSeconds: 1025 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=1014' heldReason: rights - ordinal: 18 text: null startSeconds: 1025 endSeconds: 1104 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=1025' heldReason: rights - ordinal: 19 text: null startSeconds: 1025 endSeconds: 1104 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=1025' heldReason: rights - ordinal: 20 text: null startSeconds: 1114 endSeconds: 1233 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=1114' heldReason: rights - ordinal: 21 text: null startSeconds: 1114 endSeconds: 1233 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=1114' heldReason: rights - ordinal: 22 text: null startSeconds: 1244 endSeconds: 1309 watch: 'https://liquidgold.cc/watch/4_VQBbs2iQA?t=1244' heldReason: rights --- # How Building with AI Can Double the Throughput of Your Engineering Team — Brian Scanlan, Intercom Intercom hit 2x engineering throughput in under a year. Not by prompting better. By treating Claude Code like a new hire: onboarding it to a Rails monolith built over 15 years, writing skills for every recurring task, connecting it to production systems and internal tooling, and going all in on one platform instead of letting everyone pick their favorite tool. Brian Scanlan covers what the data looks like: PR throughput doubled, 17.6% of pull requests auto-approved with SOC 2 sign-off, and the CI infrastructure collapsed under the volume. The principle behind all of it comes down to framing. Give agents problems, not tasks. He was pulled into a security incident over accidentally published Snowflake metadata, described the situation to Claude, and watched it pull the files, run the analysis, and hand back next steps in two minutes using a skill he didn't know existed. Speaker info: - https://x.com/brian_scanlan - https://www.linkedin.com/in/scanlanb/ --- Watch along with the corrected transcript, summary, timestamps and resources on this talk's official AIE page: https://ai.engineer/talks/4_VQBbs2iQA-how-building-with-ai-can-double-the-throughput-of-your-engineering-team Join our upcoming AI Engineer conferences (see https://ai.engineer landing page): - AIEi Shanghai, November 5–6 — the first for meeting top Chinese labs and engineers - AIE CODE in SF, November 10–12 — the top AI Coding conference returns - AIEi Sydney, December 7–8 — the first AIEi run alongside NeurIPS 2026 in Sydney --- Canonical: https://liquidgold.cc/channel/aidotengineer/explore/video/how-building-with-ai-can-double-the-throughput-of-y-9ca346396ec8 · Channel: [AI Engineer](https://liquidgold.cc/channel/aidotengineer.md) > Search chunk text is held until public-source provenance is verified. ## Document chunks > Missing: no stored document chunks are available.