--- schema: 1 type: video title: >- Tribal Dungeons of Global Shipping: AI Agents at Global Scale — Dmitry Buykin, Maersk description: >- Maersk's standard operating procedures were screenshots. A sequence of images showing what a person sees and where they click, which is a perfectly good record for a human and useless to an agent. Dmitry Buykin calls the gap tribal dungeons: the knowledge exists, just not in a form anything can execute safely. An agent version of the same procedure needs preconditions, decisions, identifiers, backend calls, validation, recovery and evidence that it actually worked. Most of the project was that translation, negotiated with the people who own the process, because experts own the what and agents own the how. His sharpest point is about where the engineering actually lives. The agent loop is not the system. The refining loop around it is, and the corpus of procedures outweighs the runtime roughly twenty to one, because the same shipping step means different things in different countries. Accuracy was not designed up front in a diagram, it was earned through more than 100,000 corrections over nine months, with heat maps turning traces into priorities and a single cell often costing the team a month or two. A correction only counts once it becomes an executable change, which is the line between an opinion and a production fix. Discovery needs agent freedom, production needs a cage, and a harness exists to make the dumb mistakes impossible rather than to give the model more room. Speaker info: - https://x.com/tzakus - https://www.linkedin.com/in/buykin/ Timestamps: 0:00 - The long tail is the expensive part 2:04 - What an SOP has to become for an agent 3:56 - The refining loop is the system 4:50 - Running 200 instances against legacy backends 5:47 - Triage, traces, and shared evidence 6:44 - Where vibe coding and spec driven work run out 7:39 - A hundred thousand corrections, and heat maps 8:36 - Please be careful is not a guardrail 9:31 - Five moves, and compounding improvement 10:31 - Composite tools, and why they skip MCP --- Watch along with the corrected transcript, summary, timestamps and resources on this talk's official AIE page: https://ai.engineer/talks/dQ-_i1tZiws-youtube-0fc1d9ac5cf725071cd1 Join our upcoming AI Engineer conferences (see https://ai.engineer landing page): - AIEi Shanghai, November 5–6 — the first for meeting top Chinese labs and engineers - AIE CODE in SF, November 10–12 — the top AI Coding conference returns - AIEi Sydney, December 7–8 — the first AIEi run alongside NeurIPS 2026 in Sydney --- canonical: >- https://liquidgold.cc/channel/aidotengineer/explore/video/tribal-dungeons-of-global-shipping-ai-agents-at-glo-284e35050be8 markdown: >- https://liquidgold.cc/channel/aidotengineer/video/tribal-dungeons-of-global-shipping-ai-agents-at-glo-284e35050be8.md llms: null parent: 'https://liquidgold.cc/channel/aidotengineer.md' channel: aidotengineer updated: '2026-10-24T04:22:41.458Z' language: null children: [] videoId: dQ-_i1tZiws durationSeconds: 722 publishedAt: '2026-08-29T17:30:21.000Z' searchChunks: - ordinal: 0 text: null startSeconds: 24 endSeconds: 127 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=24' heldReason: rights - ordinal: 1 text: null startSeconds: 24 endSeconds: 127 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=24' heldReason: rights - ordinal: 2 text: null startSeconds: 24 endSeconds: 127 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=24' heldReason: rights - ordinal: 3 text: null startSeconds: 127 endSeconds: 140 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=127' heldReason: rights - ordinal: 4 text: null startSeconds: 140 endSeconds: 238 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=140' heldReason: rights - ordinal: 5 text: null startSeconds: 140 endSeconds: 238 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=140' heldReason: rights - ordinal: 6 text: null startSeconds: 140 endSeconds: 238 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=140' heldReason: rights - ordinal: 7 text: null startSeconds: 249 endSeconds: 293 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=249' heldReason: rights - ordinal: 8 text: null startSeconds: 293 endSeconds: 305 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=293' heldReason: rights - ordinal: 9 text: null startSeconds: 305 endSeconds: 359 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=305' heldReason: rights - ordinal: 10 text: null startSeconds: 359 endSeconds: 373 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=359' heldReason: rights - ordinal: 11 text: null startSeconds: 359 endSeconds: 373 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=359' heldReason: rights - ordinal: 12 text: null startSeconds: 373 endSeconds: 410 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=373' heldReason: rights - ordinal: 13 text: null startSeconds: 421 endSeconds: 466 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=421' heldReason: rights - ordinal: 14 text: null startSeconds: 466 endSeconds: 477 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=466' heldReason: rights - ordinal: 15 text: null startSeconds: 477 endSeconds: 524 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=477' heldReason: rights - ordinal: 16 text: null startSeconds: 524 endSeconds: 535 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=524' heldReason: rights - ordinal: 17 text: null startSeconds: 535 endSeconds: 572 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=535' heldReason: rights - ordinal: 18 text: null startSeconds: 585 endSeconds: 633 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=585' heldReason: rights - ordinal: 19 text: null startSeconds: 643 endSeconds: 722 watch: 'https://liquidgold.cc/watch/dQ-_i1tZiws?t=643' heldReason: rights --- # Tribal Dungeons of Global Shipping: AI Agents at Global Scale — Dmitry Buykin, Maersk Maersk's standard operating procedures were screenshots. A sequence of images showing what a person sees and where they click, which is a perfectly good record for a human and useless to an agent. Dmitry Buykin calls the gap tribal dungeons: the knowledge exists, just not in a form anything can execute safely. An agent version of the same procedure needs preconditions, decisions, identifiers, backend calls, validation, recovery and evidence that it actually worked. Most of the project was that translation, negotiated with the people who own the process, because experts own the what and agents own the how. His sharpest point is about where the engineering actually lives. The agent loop is not the system. The refining loop around it is, and the corpus of procedures outweighs the runtime roughly twenty to one, because the same shipping step means different things in different countries. Accuracy was not designed up front in a diagram, it was earned through more than 100,000 corrections over nine months, with heat maps turning traces into priorities and a single cell often costing the team a month or two. A correction only counts once it becomes an executable change, which is the line between an opinion and a production fix. Discovery needs agent freedom, production needs a cage, and a harness exists to make the dumb mistakes impossible rather than to give the model more room. Speaker info: - https://x.com/tzakus - https://www.linkedin.com/in/buykin/ Timestamps: 0:00 - The long tail is the expensive part 2:04 - What an SOP has to become for an agent 3:56 - The refining loop is the system 4:50 - Running 200 instances against legacy backends 5:47 - Triage, traces, and shared evidence 6:44 - Where vibe coding and spec driven work run out 7:39 - A hundred thousand corrections, and heat maps 8:36 - Please be careful is not a guardrail 9:31 - Five moves, and compounding improvement 10:31 - Composite tools, and why they skip MCP --- Watch along with the corrected transcript, summary, timestamps and resources on this talk's official AIE page: https://ai.engineer/talks/dQ-\_i1tZiws-youtube-0fc1d9ac5cf725071cd1 Join our upcoming AI Engineer conferences (see https://ai.engineer landing page): - AIEi Shanghai, November 5–6 — the first for meeting top Chinese labs and engineers - AIE CODE in SF, November 10–12 — the top AI Coding conference returns - AIEi Sydney, December 7–8 — the first AIEi run alongside NeurIPS 2026 in Sydney --- Canonical: https://liquidgold.cc/channel/aidotengineer/explore/video/tribal-dungeons-of-global-shipping-ai-agents-at-glo-284e35050be8 · Channel: [AI Engineer](https://liquidgold.cc/channel/aidotengineer.md) > Search chunk text is held until public-source provenance is verified. ## Document chunks --- #### Chunk 0: Document excerpt (0:13 to 2:07) > Held: transcript rights do not permit this chunk's text. --- #### Chunk 1: Document excerpt (2:07 to 3:58) > Held: transcript rights do not permit this chunk's text. --- #### Chunk 2: Document excerpt (3:58 to 5:59) > Held: transcript rights do not permit this chunk's text. --- #### Chunk 3: Document excerpt (5:59 to 7:57) > Held: transcript rights do not permit this chunk's text. --- #### Chunk 4: Document excerpt (7:57 to 9:32) > Held: transcript rights do not permit this chunk's text. --- #### Chunk 5: Document excerpt (9:32 to 12:02) > Held: transcript rights do not permit this chunk's text.