Liquid Gold · liquidgold.cc
Refund Policy
Last updated September 11, 2026
1. What this covers
Liquid Gold sells subscriptions and nothing else. This policy covers the monthly and annual plans listed on our pricing page, processed by our payment provider Polar. It does not cover the free plan, account activity, or agent connections, which carry no charge.
2. Cancelling
You can cancel at any time from the customer portal, reachable from your subscription page. Cancelling stops the next charge; it is not a refund. Your plan stays active until the end of the period you have already paid for, and the account then returns to the free plan.
3. Refunds
Refunds are not automatic and there is no fixed window. If something went wrong — a duplicate charge, a plan you never used, a subscription you meant to cancel and did not — write to hello@bourdonlabs.com from the email address on the account, or reply to your Polar receipt, which carries the reference we need. We review each request individually and issue any approved refund manually in Polar.
4. What we usually decline
Periods you actively used, and repeat requests across many accounts or billing periods, are normally declined at our discretion. Where the service was materially unavailable during a period you paid for, that is our defect and we will refund or credit it.
5. Timing
Approved refunds are issued through Polar back to the original payment method. Timing depends on your bank or card provider; typically 5–10 business days.
6. Chargebacks
Please talk to us before filing a chargeback — a reply costs both sides far less, and cancelling already stops every future charge. Accounts associated with abusive chargebacks may lose access to the service.