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co-browsing

In this channel's material, co-browsing appears in the context of AI agents that move beyond scripted chatbot behavior. When a support assistant can take over or share control of your browser, it stops just answering questions and starts guiding you through a site in real time — navigating pages alongside you as a helpful human colleague would.[^50d114be-63f7-588d-886b-86c488642df6@51] The example given is Command Bar, a tool that looks like a regular chatbot but can fetch data, co-browse with users, and act proactively — nudging users who seem confused rather than barraging them with pop-ups.[^50d114be-63f7-588d-886b-86c488642df6@74] That shift — from reactive chat to agentic, real-time assistance — is what makes co-browsing interesting: the AI doesn't just tell you where to click, it explores the interface with you.

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