SLA in this channel In the captured material, SLA is flagged as a term worth exploring in the interview Most SaaS Companies Got AI Wrong. Linear Waited. [^c21e925e@a374-5583-a551-628601b7d1b9], a conversation with Linear cofounder and CEO Karri Saarinen about how a pre-AI-era SaaS company rebuilt itself as an agent-native platform. The captured excerpts identify SLA as relevant to understanding how Linear and similar companies think about product strategy and measuring AI work, but they do not expand the term beyond its label [^c21e925e@a374-5583-a551-628601b7d1b9].